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Product Support

How can we help?

Your questions are important to us. If the FAQ does not contain the answer, our support team is ready to help.

Quick Answers

Please use the Help Center above to send the inquiry for the corresponding subject. We’ll get back to you via email as soon as possible.

You can find the documentation for our plugins at docs.bracketspace.com.

All the plugins we’re selling can be updated via your WordPress dashboard, the same as every other plugin installed from wordpress.org.

No, we’re excluding popular dev and staging domains from the license usage, so you can use the plugin on those and keep it active on your production website domain.

If your dev/staging domain has been counted toward the license limit, please contact us.

Yes, we have a refund policy. If the plugin doesn’t work as advertised and we can’t fix it within a reasonable time, you can request a refund within 14 days after purchase.

We’re not refunding the renewal payments, though.

Yes, simply log in to your account to download an invoice for any payment made. Those are sent to you directly over the email after every payment.

Yes, we can offer a 50% discount for non-profits or educational institutions. Please contact us with your details using the above form.

We’re selling only the software we created. By purchasing BracketSpace plugins on bracketspace.com you ensure you’re getting virus-free code, support, and future updates. Purchasing BracketSpace plugins on other fraud websites is not safe.